Returns and Refunds

Greetings from Draga Mind,

We understand that your satisfaction with our products is paramount, and we strive to provide you with the best possible experience on your path to well-being. In this Returns and Refunds section, we outline our policies to ensure clarity and transparency regarding returns, exchanges, and refunds.

While we do our utmost to deliver products of the highest quality, we recognize that situations may arise where returns or refunds are necessary. Whether it's a rare instance of a product concern or a change of heart, we're here to guide you through the process and ensure your needs are met with the utmost care.

Your trust in us is valued, and we are committed to resolving any issues in a prompt and satisfactory manner. Please take a moment to familiarize yourself with our policies to facilitate a seamless experience.

Cancellation Policy: At Draga Mind, we understand that circumstances can change, and we respect your need for flexibility in your purchasing decisions. If you find yourself needing to cancel an order before it's shipped, we're here to assist you through a hassle-free process.

Order Cancellation Before Shipping: If you wish to cancel an order that has not yet been shipped, please follow these steps:

Contact Customer Support: Reach out to our dedicated customer support team at kaushik@dragamind.com as soon as possible after placing the order. Provide your order details and a clear request to cancel the order.
Confirmation and Refund: Our team will review your request and, if the order has not been shipped, will confirm the cancellation. We will process a full refund to your original payment method within a reasonable timeframe.

Please note the following important points:

Cancellation requests must be made prior to the order being shipped. Once an order has been shipped, it falls under our standard Returns and Refunds policy.
We recommend that you promptly contact our customer support to ensure the best chance of cancelling your order before it's shipped.

At Draga Mind, we believe in providing a seamless shopping experience from start to finish. We're committed to accommodating your requests whenever possible and making your well-being journey as smooth as possible.

For further assistance or inquiries, please don't hesitate to reach out to our customer support team at kaushik@dragamind.com.

30 Day Money Back Guarantee: Hey, we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 30-day money-back guarantee!

How to claim your money back:

To be eligible to claim a refund, individuals must have purchased a product directly from https://www.dragamind.com.
If you are not completely satisfied with your product, send us an email via the same email chain sharing your review and money-back request.
Once approved, we will provide you with a return address!
Our 30-day money-back guarantee is only valid for a customer's first order. Any subsequent orders placed are ineligible for refunds. Incomplete, indecipherable or illegible claims will also be deemed invalid. All returning items must be less than 20% used to qualify for a refund.
Once received back at our warehouse, your full purchase price will be refunded to you!

Refunds Due to Shipping Errors: Draga Mind is not responsible for lost orders due to incorrect address provided by the customer (Wrong street, house, apartment number, etc.).

Please take your time while checking out on our website to ensure that your order contains all of the correct information.

Draga Mind is not responsible for any unclaimed or refused orders.

Any questions regarding lost packages should be directed to the shipping provider, as our company has no control beyond the tracking information once the item is sent to you.